Our Policies

Refunds, Deliveries, Privacy and Cookie policies.

At Printing on Sea, we strive to deliver your orders in a timely and efficient manner. We primarily use Royal Mail’s 2nd class delivery service for all shipments. While we aim to dispatch all orders within 28 days of the order date, please note that delivery times may vary depending on factors such as order volume and product availability. We will notify you if there are any delays in processing or dispatching your order.

  1. Mistakes by Printing on Sea: In the rare event that there is an error or mistake with your order due to Printing on Sea’s fault (e.g., incorrect printing, damaged items), we will gladly offer a refund or replacement. Please contact us within 14 days of receiving your order to report any issues.

  2. Quality of Artwork Files: Printing on Sea is not liable for any refunds or returns if the print quality is compromised due to low-quality artwork files provided by the customer. We recommend submitting high-resolution PNG files or vector files such as EPS for the best printing results.

  3. Garment Condition: We do not offer refunds or returns for garments that have been worn, washed, altered, or clearly used. Please ensure that all items are in their original condition and packaging when requesting a refund or return.

  4. Customized Items: Due to the personalized nature of customized items, we do not accept returns or offer refunds unless there is a mistake on our part. Please double-check all details, including spelling and design, before placing your order.

  5. Cancellation Policy: Orders can only be cancelled within 24 hours of placing the order. After this period, orders are considered final and cannot be cancelled or refunded.

  6. Refund Process: If you are eligible for a refund, it will be processed within 14 days of receiving the returned item(s). Refunds will be issued via the original payment method used for the purchase.

Privacy Policy of printingonsea.co.uk
This Application collects some Personal Data from its Users.
Owner and Data Controller

Unit 5, Lodge Farm
Great Holland
CO13 OJU
Owner contact email: printingonsea@gmail.com

Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: first name; last name;
phone number; company name; email address; Trackers; device information; Data communicated while using the service; Usage
Data.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by
specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this
Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it
impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not
mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the
Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this
Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the
present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised
destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes
strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of
persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration)
or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies,
communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be
requested from the Owner at any time.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are
located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To
find out more about the place of processing of such transferred Data, Users can check the section containing details about the
processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose
they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to
enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent
activity, as well as the following: Contacting the User, Platform services and hosting, Analytics and Displaying content from
external platforms.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information
on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User
behaviour.
WordPress Stats (Automattic Inc.)
WordPress Stats is an analytics service provided by Automattic Inc.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.

Contacting the User

Contact form (this Application)
By filling in the contact form with their Data, the User authorises this Application to use these details to reply to requests for
information, quotes or any other kind of request as indicated by the form’s header.

Personal Data processed: company name; email address; first name; last name; phone number.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and
interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They
provide specific information or perform a particular function and often allow for user interaction.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google LLC)

Google Fonts is a typeface visualisation service provided by Google LLC that allows this Application to incorporate content of
this kind on its pages.
Personal Data processed: Trackers; Usage Data.
Place of processing: United States – Privacy Policy.

Platform services and hosting

These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of
this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user
registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of
Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where
the Personal Data are stored.

WordPress.com (Automattic Inc.)

WordPress.com is a platform provided by Automattic Inc. that allows the Owner to build, run and host this Application.
Personal Data processed: Data communicated while using the service; device information; Trackers.
Place of processing: United States – Privacy Policy.

Cookie Policy

This Application uses Trackers. To learn more, the User may consult the Cookie Policy.

Further Information for Users

Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
1. Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be
allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or
any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject
to European data protection law;
2. provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual
obligations thereof;
3. processing is necessary for compliance with a legal obligation to which the Owner is subject;
4. processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the
Owner;
5. processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether
the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further information about retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose
they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be
retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill
such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the
relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing,
as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period
whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to
rectification and the right to data portability cannot be enforced after expiration of the retention period.


The rights of Users


Users may exercise certain rights regarding their Data processed by the Owner.


In particular, Users have the right to do the following, to the extent permitted by law:


Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their
consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is
carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding
certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or
corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner
will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from
the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a
structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another
controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organisation
governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken
by the Owner to safeguard their Data.


Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for
the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground
related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to
that processing at any time, free of charge and without providing any justification. Where the User objects to processing
for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the
Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this
document.


How to exercise these rights


Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such
requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users
with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be
communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves
impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.


Additional information about Data collection and processing


Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action
arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.


Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and
contextual information concerning particular Services or the collection and processing of Personal Data upon request.


System logs and maintenance


For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction
with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.


Information not contained in this policy


More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see
the contact information at the beginning of this document.


Changes to this privacy policy


The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly
within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information
available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at
the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent
from the User, where required.


Definitions and legal references


Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number
— allows for the identification or identifiability of a natural person.


Usage Data


Information collected automatically through this Application (or third-party services employed in this Application), which can
include: the IP addresses or domain names of the computers utilised by the Users who use this Application, the URI addresses
(Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file
received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country
of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the
time spent on each page within the Application) and the details about the path followed within the Application with special
reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT
environment.


User


The individual using this Application who, unless otherwise specified, coincides with the Data Subject.


Data Subject


The natural person to whom the Personal Data refers.


Data Processor (or Processor)


The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as
described in this privacy policy.


Data Controller (or Owner)


The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes
and means of the processing of Personal Data, including the security measures concerning the operation and use of this
Application. The Data Controller, unless otherwise specified, is the Owner of this Application.


This Application


The means by which the Personal Data of the User is collected and processed.


Service


The service provided by this Application as described in the relative terms (if available) and on this site/application.


European Union (or EU)


Unless otherwise specified, all references made within this document to the European Union include all current member states to
the European Union and the European Economic Area.


Cookie


Cookies are Trackers consisting of small sets of data stored in the User’s browser.


Tracker


Tracker indicates any technology – e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting –
that enables the tracking of Users, for example by accessing or storing information on the User’s device.


Legal information


This privacy policy relates solely to this Application, if not stated otherwise within this document.
Latest update: 7 February 2024